Return Request (RMA)

To process a return or damage claim we need photos of your item from every angle. Complete this form and you'll receive an RMA number — requests without a completed form can't be processed.

Sign in to submit a return

Return requests are linked to your order history, so you'll need to sign in with the email you used at checkout. This protects your order from fraudulent return attempts.

No account yet? Create one with your checkout email — your orders link automatically.

Step 1 — Your order

Which order is this about?

Step 2 — Which item(s)?

Step 3 — What's wrong?

Issue

Describe the issue

Step 4 — Photos (required — all angles)

Clear, well-lit photos of the item you're returning. Tap a box to take or choose a photo.

🔍 Authenticity photo: take a close-up of the VialCase logo molded into the case under the front screws. This verifies your case is a genuine VialCase product and speeds up approval.

I can't find a logo on my case (still photograph the area under the front screws)

Optional video (max 80 MB)

Videooptional

Submitting sends your photos to our review team. You'll get an RMA number instantly and a decision by email — most reviews complete within 1 business day.

Return request received

Save this RMA number. Our team is reviewing your photos now — you'll receive an approval decision and (if approved) a prepaid return label by email, usually within 1 business day. Please don't ship anything until your RMA is approved.